Official player support
For technical help, privacy requests, or accessibility feedback, contact the Falcon team at Drylabs GmbH.
Contact
info@playfalcon.appInclude your device model, operating-system version, Falcon version/build number, mission name, and the steps that caused the issue. Screenshots are useful when they do not contain private information.
Never send a password, access token, advertising identifier, payment credential, or full store receipt.
Falcon automatically prepares upcoming missions. Keep the game open in the headquarters, map, or armory on a stable Wi-Fi connection. A mission shows Ready when its content is available.
There is no need to approve every mission individually. If preparation pauses, reconnect to Wi-Fi and leave the game open; it resumes from verified cached data where possible.
Prepared missions are cached on your device and can be played offline. Falcon uses a bounded least-recently-used cache, so an older mission can be removed when storage is needed and prepared again later.
Make sure your device has several gigabytes of free space while preparing multiple regions.
Campaign progress, settings, weapons, and currency are stored locally. The current release has no Falcon account or cloud save. Deleting the app deletes this local progress and downloaded mission cache.
In the ad-enabled update, open Settings → Reward data & support to copy a support reference or request deletion of your online video-reward history. Confirmation disables new video rewards for this installation and shows a deletion date after a recovery window of at least 24 hours and up to eight days. Open Falcon online before that date to save pending rewards. Unsaved rewards cannot be recovered after deletion; coins and equipment already saved on your device are kept.
Uninstalling alone does not erase the online history. Copy the support reference or contact us before uninstalling if you need help. The reference locates a record but is not proof of ownership; never send an installation secret or access token. For support correspondence, use the address from which you originally contacted us. See the privacy notice for deletion records, recovery copies and Google's separate data controls.
Falcon includes controls for HUD scale, reticle, audio, haptics, reduced motion, and blood effects. Tell us if a setting does not work for your device or if another adjustment would materially improve access.
